Jaguar Service Promise

When you bring your vehicle to a Jaguar Approved Service Centre, you now benefit even more from our expert care. With a keen focus on you and your time, the Jaguar Service Promise offers you unparalleled quality, convenience and transparency.

Since vehicle maintenance is essential to performance and residual value, why not make the most of the Jaguar Service Promise, which includes:


Online booking* gives you flexibility and puts you in charge. It allows you to book in your vehicle with your chosen Retailer when it suits you, whether it’s for your scheduled service, a wheel change-over, or another vehicle maintenance. You’ll also have access to an array of mobility options to choose from. Convenience at your fingertips.


The technicians handling your Jaguar receive extensive and ongoing technical training and certification. They only use approved technology, tooling, and equipment, all of which have been calibrated specifically for your vehicle.


Designed, tested and manufactured according to Jaguar’s uncompromising standards, the use of Jaguar Genuine Parts assures quality, fit and durability.


Every time you visit a Jaguar Approved Service Centre, they’ll perform a complimentary performance and safety check on your vehicle and share the results via our Video Capture system*, so you can view its condition too. They’ll also ensure that your vehicle systems are up to date and running the latest software.


To show our commitment to the quality of Jaguar Genuine Parts, they come with a 12 month/unlimited mileage warranty on both parts and labour† to give you complete peace of mind.


We’re committed to keeping your Jaguar vehicle and your health in the best possible condition. That’s why we now take additional hygiene measures to ensure your vehicle is carefully cleaned and sanitized, with all surfaces inside and out washed and vacuumed, before it’s returned to you‡.


Our Retailers ensure that you have a full understanding of any work that needs to be done to your vehicle. They maintain complete transparency around all parts and labour costs.†


When you book your Jaguar for a service or any other maintenance work, you’ll have access to a range of convenient mobility options to suit you. Wi-Fi-enabled lounges with complimentary refreshments will keep you connected while you wait. Alternatively, take advantage of Retailer courtesy vehicles or the Collect and Deliver service.*

*Online services are subject to online access. All Service Centre options and services are subject to terms and conditions. May vary by Retailer.
†Labour cost/parts cost may vary by Retailer. Parts and Accessories Limited Warranty — Material 12 months/unlimited mileage. Labour is covered for 12 months/unlimited mileage only if the original part and the replacement part were installed by a local Jaguar Authorized Retailer.‡May vary by retailer.